Cancellation policy

Cancellation, Return & Refund Policy

Order Cancellation

All orders placed on nutriEffect are processed automatically immediately after checkout.
Because of this, orders cannot be cancelled, modified, or changed once they have been placed, under any circumstances.

By completing a purchase, you expressly agree to this policy and confirm that all order details are correct at the time of checkout.

Shipping & Delivery Confirmation

We provide tracking information for all shipped orders.

An order is considered successfully delivered when:

The carrier’s tracking status shows Delivered, and
Delivery is confirmed to the shipping address provided at checkout

nutriEffect is not responsible for:

Orders marked as delivered but claimed as not received
Incorrect or incomplete shipping addresses entered by the customer
Delays caused by carriers, customs, or events beyond our control

Delivery confirmation and tracking records are used as conclusive proof of delivery in PayPal, Stripe, and card disputes.

Returns

Returns are accepted only after delivery, subject to the conditions below.

To be eligible for a return:

A return request must be submitted within [30 days] of delivery
The product must be unused, unopened, and in its original sealed packaging
Proof of purchase (order number) is required

Returns that do not meet these requirements will be rejected.

Non-Returnable Items

Due to the nature of our products, the following items are non-returnable and non-refundable:

Opened, used, or tampered products
Custom or promotional bundles
Items marked as Final Sale

Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.

Refunds

Refunds are issued only after the returned item has been received and inspected.

If approved:

Refunds are issued to the original payment method only
Please allow 5–10 business days for the refund to be processed
Processing time may vary depending on PayPal, Stripe, banks, or card issuers

Original shipping fees are non-refundable, except in cases of incorrect or defective items.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must contact us within 7 days of delivery at:

customerservice@nutri-effect.com

Please include:

Your order number
Clear photos of the product and outer packaging

Claims submitted after 7 days or without the required documentation may be denied.

Chargebacks & Payment Disputes

Before initiating a chargeback or dispute with PayPal, Stripe, or your card issuer, you agree to contact nutriEffect at customerservice@nutri-effect.com to allow us the opportunity to resolve the issue.

Disputes that contradict this policy may be challenged using: